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A new GE microwave oven, model JVM3160DF4BB was installed by a Home Depot authorized company on 01/29/2018. The new microwave oven failed to operate on 02/09/2018.The microwave was repaired by a GE authorized repair technician on 04/02/2018. The delay in repairing the microwave oven was caused by the availability of a replacement part, control panel. The GE microwave oven was a newly released model; the control panel was not available at GE Parts until approximately 3/19/2018.The owner of the microwave is a widow, 93 years old, that lives alone and does not have access to the internet, does not own a computer and does not own a camera.GE customer service did send $50 for the cost of a counter top small microwave oven, for the inconvenience not having the use of the new microwave.GE customer service did authorize a repair appliance technician to check the failed microwave within a few days after the microwave failed.However, after it was determined that the required repair part was not available and approximately a month later, GE parts and customer service changed their position and would only authorize the new microwave oven to be replaced. GE would only refund the cost of the GE microwave including local sales taxes.The downside of the GE plan was the cost for the removal of the new microwave oven was not authorized, the cost to dispose of the failed microwave oven was not authorized and the cost to install another new microwave oven was not authorized. GE also did not account of the inconvenience of shopping for another new microwave oven and scheduling another new microwave oven to be installed. Additionally, the process stated by GE to request a refund was cumbersome. The process required cutting the microwave power cord and taking a picture of the cut power cord and taking another picture of the microwave label plate with part and serial # and then sending the pictures and a request for a refund of the cost.GE parts had earlier (prior to phone call stating that the only option authorized by GE was to replace the microwave oven) sent an email that the replacement part (control panel) was to be shipped by 3/19/81. A follow-up phone call to GE parts confirmed that the replacement part (GE Appliance Parts order number: 4646396) would be shipped and installed in a few days. Subsequent calls (after GE decided that the only option was to replace the microwave oven) to GE parts was awful as after two 1 hour phone calls, the replacement part could not be tracked.The GE authorized repair technician ordered the replacement part, control panel, via a local appliance parts company, ReliableParts. The control panel was received on 03/29/2018 and installed on 04/02/2018. On 04/03/2018 GE parts sent an email that the replacement part was shipped and also provided shipping tracking information. GE parts was calleded on 04/03/2018 and requested to cancel the shipment.Copies of the numerous emails and a record of the phone calls between GE Appliance Customer Support and GE Appliance Parts are available.Russell PinhoSon-in-law to owner of microwave.email: [email protected]: 808-341-4762Prompt, professional service is just a call away
If you're on the lookout for GE appliance repair in New York, NY, there's only one name you need to know: GE Appliances Factory Service. Our efficient and insightful technicians are well-equipped to tackle your appliance problem, so you can get back to your normal routine sooner. When they visit your home, they will arrive with an extensive range of Genuine GE Appliances Parts, which in many cases lends to the successful completion of repairs in just one visit.* So if one of your much-loved appliances isn't performing as it should, be sure to enlist the experts at GE Appliances Factory Service.
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You can rely on us for excellent customer care — including sending an alert to your mobile phone when a technician is on the way — but that's not the only thing that makes us stand out from the rest. You can also find comfort in knowing we offer excellent parts and labor warranties. With us, you can also be sure that we won't begin repairs unless it's the most suitable solution; in fact, you could receive a Prepaid Visa Card valued up to 15% on a GE Monogram Appliance purchase, up to $100 on a GE Cafe or GE Profile Appliance purchase, and $50 on a GE Artistry or GE Series Appliance purchase if it's determined that replacement is the best route to take.
- An industry-leading 5-Year Limited Part Warranty and a 30-Day Limited Labor Warranty
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- NewFiTM technology where applicable, which allows technicians to quickly assess and diagnose appliance performance issues
- Factory-trained technicians with unmatched GE appliance expertise
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- 30 day labor warranty
- Call 30 minutes before tech arrives
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- A fully stocked repair truck
With a 93% National Quality of Service (QOS) Rating, GE Appliances Factory Service is pleased to offer their customers an industry leading warranty on all household GE Appliances, no matter their age.
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